Large packet loss since yesterday

[piters]

Hello,

I encounter large packet loss between my router and the K-net gateway (178.250.215.254) - up to 15% packet loss. Needless to say that the Internet is next to unusable, and IPTV does not work either.
Surely, telephony, hangouts, etc (UDP-based services) are working fine...

Everything was fine yesterday morning, then around early afternoon it was completely unusable, only to be back operational late in the afternoon.
Today morning it was just fine and started to break again around 14H00, with the same symptoms.

root@router:~# ping -A 178.250.215.254
--- 178.250.215.254 ping statistics ---
57 packets transmitted, 51 packets received, 10% packet loss
round-trip min/avg/max = 3.151/5.174/14.424 ms

Is there any intervention ongoing or infratrcucture/service rupture

[Vincent O]

Hello piters,

There are no ongoing maintenance or incident in your area. However, your CPE is reporting errors on the optical port and we do detect up to 20% packet loss on your connection, se we've opened a service request with the SIEA for you (#151573)