Messages

Hi,

thanks for the quick answer!
If the situation with the LEDs was the same for you (flashing = blinking), then there is probably nothing to worry.
Yes, I did power cycle the CPE, and as well tried port 2 instead of port 1, no change.

So let's see and wait..
Cheers,
Wolfgang

PS: It seems to be good now, just checking remotely from outside yields about 900Mb/s.   
Perhaps the posting here has helped... thanks anyway!

Hello,

my CPE got upgraded to 1Gb a bit more than 48h ago, and I am getting suspicious that something may not be right;
I know that the promised time frame is 72h, but the weekend is approaching....

I looked at the status lights and saw that the "fibre" LED is flashing, probably it signals a missing optical connection.
What worries me more is that the "ethernet" LED is dark, and also the connected router (Ubiquiti ER-X) does not indicate
a valid ethernet connection. Normally I would expect that whenever two ethernet interfaces are connected by wire, the
connection is confirmed by illuminated LEDs, independent from what is going on with the other ports.

I couldn't find relevant information on the fiche technique for the CPE - maybe somebody can give an interpretation of
a) the fashing fibre light, and b) the ethernet indicator being off?

Thanks!
-Wolfgang

It works again, merci!

Thanks for the picture, it does look like it I'll submit a ticket to the SIEA.

Hello, do you think that will be dealt with soon? 
5th day without internet....

Thanks,
Wolfgang

Hello, thanks for your quick reply!
I rebooted the CPE and power is on, Status A on, Status B on, Ethernet 2 on but Fibre is off!
See picture. So this may point to an interruption of the fiber...

Thanks and regards,
Wolfgang

Hello,  I don't have any internet connection in Prevessin-Moens near Ornex,
since about noon, it just stopped working.
Any help?

Thanks!

Well it turned out I was disconnected because I was sending put "multicast packets".

Nothing was changed on my side, though, other than upgrading an iMac to the latest version of OSX
earlier that day.

I find this a bit blunt, being disconnected without any notice or warning or information,
my questions how to proceed from now not being answered meaningfully, all internet and phones down for the time being.
Will the situation just stay like this? What can I do to change it?

Hello,

since about 18:00 yesterday my internet connection stopped working, went briefly on again and then off since then.
The LED "Fibre" on the fiber box is not on any more, so it looks that the problem is on the fibre side.
What can be done?

Thanks and regards,
Wolfgang

Hello,

c'etait ca, now it works, thanks!

It would have been easier if this information would be available somewhere on the FAQ pages.

Thanks,
Wolfgang

(sorry for english)

Hello,

I have problems with incoming calls. Since a year I was using an SPA112, configured as per the documentation of KNET,
but it never worked well. Only a fraction of incoming calls did ring here, sometimes for hours it was "occupied".
Sometimes it could be remedied by rebooting the SPA112.  Calling out was never a problem.

I thought the SPA112 might simply be sub-optimal, and tried to connect a Gigaset C430 (which should be equivalent
to the Gigabits C610/C530 recommended here, it looks identical, also for the web interface). This phone works fine for another VOIP provider.
Calling out works fine too, but calling in never worked, despite I use exactly the same settings as in the documentation.

One confusing issue is that the info of the online Fiche récapitulative is different as the original fiche I got first.
On the online fiche it reads "c.phone.kwaoo.net" but it never connects with that. Rather it connects with
"a.phone.kwaoo.net" as per the original fiche I got.  Perhaps a combination of those should be used, for the 3 fields for setup?

I am at odds what to do. Perhaps you can help?

I have currently the C430 connected and perhaps you can manage to remotely check.

Thanks and regards,
Wolfgang

PS: I should add that the current situation with the C430 is that it hangs up after one ring.
Calling via another VOIP provider works flawless.

(sorry for english)

I have the problem that incoming phone calls have the phone once or twice ringing and then get interrupted. Picking up the receiver I hear only silence.
The caller hears a message that a connection is not possible.

This became more serious recently and approx 3/4 of all calls now behave this way, making the phone almost useless. 
I use an SPA112 analog adapter as hardware.

Calling out works fine.

Can this be improved?

Merci!

Ethernet RJ45 - mais ca marche maintenant, superbe 90Mb+ comme l'habitude, mais aucun changement fait ici.

Merci,
Wolfgang

Bonsoir,

j'ai deconnecté le routeur pour une demi-heure et d'après le debit était 0..5Mb/s et trés variable, pas plus 90+.
Est-ce qu'il y a un problème sur la ligne?

Merci -
Wolfgang

Bonjour,

same thing, without any change on our side it started to work again.
Let's hope it stays like that!

Thanks,
Wolfgang

(sorry for english)

Hello,

today the portabilite of my new phone connection was completed and I called
successfully from Switzerland my old number ( ends with ... 45 96) and all worked fine.

However later, also just now, it does not work any more: I can call out, but not
receive calls ("unknown number"). But I didn't change anything in the setup.
(using SPA112).

Can somebody help?

Merci!